Phone vs. Email Pros and Cons: How to Talk to Customers
When should you pick up the phone? When is it better to type up an email?
Kahl Consultants uses many methods to reach our clients, including email, phone and sometimes text.
Here are some pros and cons to take into account.
A lot of this depends on who you are trying to reach and what their preferences are, so try to keep that in mind.
Got some similar advice? Please share it with us and our readers!
Email Pros and Cons
| Pros | Cons |
| Talk to many people | Easy to ignore |
| Recipient can reply whenever they want | Less personal |
| Best for simple messages | May take more time to email back and forth |
| Helps you stay on topic | Email is often treated as spam |
| Certain times are better than others | Not reliable, might end up in spam filter |
Email Pros and Cons
| Pros | Cons |
| Voice helps show your personality | Can be an interruption |
| Best for relationship building | A bit more effort than a quick email |
| Best for complex messages and longer discussion | Requires quiet workplace |
| Phone calls lead to more sales | You often only reach voice mail |
