Email vs Phone Calls


When should you pick up the phone? When is it better to type up an email?

Kahl Consultants uses many methods to reach our clients, including email, phone and sometimes text.

Here are some pros and cons to take into account.

A lot of this depends on who you are trying to reach and what their preferences are, so try to keep that in mind.

Got some similar advice? Please share it with us and our readers!


Email Pros and Cons

Pros Cons
Talk to many people Easy to ignore
Recipient can reply whenever they want Less personal
Best for simple messages May take more time to email back and forth
Helps you stay on topic Email is often treated as spam
Certain times are better than others Not reliable, might end up in spam filter


Email Pros and Cons

Pros Cons
Voice helps show your personality Can be an interruption
Best for relationship building A bit more effort than a quick email
Best for complex messages and longer discussion Requires quiet workplace
Phone calls lead to more sales You often only reach voice mail


See also:
Why a Phone Call Is Better Than an Email