How to Respond to a Fake Review

Frustrated with fake reviews? Here are some tips on how to deal with fake reviews through proper reply and behavior.
Suggestions on How to Reply
"We take these matters very seriously. We have no record or recollection of any customer experience fitting this account, nor can we verify anything about your identity from your name in our records.
If you were a client of ours, we would like to investigate this issue further,
Please contact *manager/owner's name* immediately at *insert your email address* so we can resolve this issue.”